Today's experience once again re-enforced my belief that it will not be easy for competitors to dislodge Jet Airways from a preferred airline status for its more frequent fliers.
Leaving the City center in Chennai at 1:45 pm to board a flight at 2:30 pm, I was mentally quite prepared that I was not going to be able to make it and would have to take the next IC flight at 2:55 pm.
Even though my driver drove superbly, the best he could manage was to get me to the Airport at 2:15 pm. Unfortunately, for a change, the 2:30 pm flight to Mumbai was on time.
I ran in to the counter only to get the standard reply, from the woman at the counter, that the flight was already closed and there was nothing they could do anymore. On a bit of prodding, she realised my frequent flier status and immediately went to her duty manager. The good man promptly checked the flight status and opened the systems for a minute to get me checked-in. By 2:25 pm I was on the 2:30 flight, which by the way, took off on time as well.
For someone who had been quite impressed by Kingfisher's excellent on-board service and the 'extra-friendly' crew, it was an excellent re-enforcement of why I should put in every effort to retain my JP Platinum status.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment